Terms & Conditions

Product Availability
If an item is out of stock or we do not have the components to make the product, we will reserve the right to substitute similar components or items.

We reserve the right to not supply goods and to cancel your order in the event of a pricing error or omission.

Please plan accordingly to allow your order to be shipped on a timely fashion. We are not responsible for shipping delays once the packages are sent or released to the courier.

Please note that when shipping products internationally you should be aware the cross-border shipments are subject to opening and inspection by customs authorities.

Refund Policy
All sales are final. We would inspect the items carefully before dispatch.

Privacy Policy
Flowerytale does not disclose any customers' information to third parties.

Errors and Omissions Accepted
We make every effort to ensure that the information on our website is accurate and up to date. We will promptly correct any errors brought to our attention. If you find an error, please let us know by e-mail.


當產品或配件缺貨時, 我們保留使用近似的產品或配件之權利。 另外, 如因標價出錯或遺漏, 我們亦保留提供貨品及取消訂單之權利。

在購買時, 請預留郵件運送之時間。當郵件寄出後, 我們不負責郵遞上之延誤。

如要將產品郵寄到外國, 請明白海關或會拆開郵件檢查。

貨品不設退換, 但在包裝運送之前, 我們會詳細檢查貨品。

Flowerytale 不會公開顧客的資料與第三者。

我們盡力確保我們的網站資訊是準確和最新的。如果發現錯誤, 請透過郵件告訴我們, 而我們會立即改正。